Grievance Redressal
MediConnect.fit - Grievance Redressal Mechanism
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MediConnect.fit is committed to addressing user concerns in a fair, transparent, and timely manner. If you have any complaints, grievances, or concerns related to the platform or services, you may contact the Grievance Officer using the details below.
Grievance Officer Details
Designation: Grievance Officer
Response Timeline
All grievances will be acknowledged and addressed within 48 to 72 working hours.
Scope of Grievances
Grievances may include issues related to:
- Platform functionality
- Appointment scheduling
- Payments and refunds
- Data privacy concerns
Note: Clinical decisions or medical advice provided by doctors fall under the professional responsibility of the respective medical practitioner.
Related Policies
Support Hours: 9:00 AM - 9:00 PM (All Days)
Email: info@mediconnect.fit